Help Desk Resume Example
HELP DESK RESUME
A help desk resume should, through its contents, reflect that the candidate has a well presentable professional image in person as well as on phone. All important details regarding education and work experience need to be included. Also any special achievement such as “Employee of the Month” etc. needs to be mentioned. The following sample is for guiding purposes only:
Peter Brown
West Hampton Street
New Jersey
(110)27367 889
OBJECTIVE
To acquire the position of a Help Desk Representative
HIGHLIGHTS OF QUALIFICATIONS
10 years of experience in customer care
Over 5 years of experience working in a help desk
Known for approachability and diplomacy.
Demonstrated ability to quickly appease enraged customer situations
Provided a leadership role while working in a team environment
Supported other team members and facilitated in creating a stress reduced atmosphere
Trained others in the use of applications and in technical support methods
Excellent troubleshooting and logical problem solving skills
High level of communication skills
Demonstrated ability to meet deadlines, and set priorities
EMPLOYMENT HISTORY
LLG 227., Croy Venesua, 1998-2003
Senior Technical Support Specialist
Answered technical questions regarding software products and their requirements within related industries
Investigated issues reported by customers and dealers in a timely and efficient manner
Responsible for researching and buying a new Technical Call tracking software including its installation and setup.
Trained other staff to use the program efficiently
Facilitated and participated in conference calls with customers and other departments
Performed data conversions and repairs of customer data in order to meet specified program requirements
Identified and resolved network and DCOM configuration issues
Worked with Research and Development department on Quality Assurance
Created documentation on policy and procedures
Contributed bimonthly articles to PPM 2000's customer newsletter
Attended and played an integral role in department meetings
Wilhmore Transportation Testing Lab, Android Suza 1978-1994
Stock Keeper II / Customer Service
Provided solutions to customer's equipment requirements
Offered excellent customer service in a pleasant and professional manner
Assisted in-house staff and field personnel by solving internal and external concerns or issues
Updated and maintained inventory control
Maintained heavy and light duty equipment including nuclear equipment
Created and utilized methods to store and ship dangerous goods
EDUCATION AND TRAINING
Education and Skill Enhancements
YYU College of Business and Technology, Programmer Analyst Certificate, 1997
NIAT, SAL Server Level I Certificate, 2002
Variety of professional development programs including “Knock Your Eyes Off Customer service”, supervisory training, time management, and interpersonal skill development and customer service training
Computer Keyboarding at Continuing Education
Computer Projects (at BHI College of Business and Technology)
Completed projects for Computer Programmer Analyst training at the BHI College of Business and Technology in: Visual Basic; C++; C for Windows; dbase I I 1; Clipper; Basic networking
Earned a 100% for first 'C for Windows' project plus three others for Visual Basic and other languages
ADDITIONAL COMPUTER AND DESIGN SKILLS
Computer Skills
Worked with DOS, M.S. Windows 3x, Windows 9x and Windows ME operating environments
Experience with Word for Windows, WordPerfect, and WordStar for Windows
Knowledgeable in programs such as, Access, Excel, Paradox, DBase III and IV, and Lotus 123 v4
PowerPoint and CorelDraw and ClarisWorks
Excellent working knowledge of operating systems for trouble shooting in MS Win 3x, 9x, Win NT, ME, and Win 2000Experience with MS Access, MS Office 2000, Bridge Track, Maximizer, and MS Outlook
Proficient in converting databases from Pervasive's Btrieve format to an MS Access format as well as error checking and correction of both database systems
Experience supporting applications that use MSDE or MS SQL
Supported customers using WebEx
Designing Skills
Developed procedure manuals and designed testing equipment
Collaborated on the design and implementation of a computerized warehousing and inventory tracking system
Planned and designed ergonomically safe and efficient work spaces, work benches and equipment
Designed and created my own web page
