Customer Service Resume Example
A customer service applicant's resume should reflect clearly the credentials of the individual applying for the job, along with any form of previous experience possessed by the individual that is relevant to the organization offering the job that he or she is applying for. A prospective executive in the services domain needs to ideally specify details about the profile in a way that draws in the attention of the employer. Along with a brief, yet detailed snapshot of the credentials possessed by the applicant, the resume should also contain information regarding previous education. Job experience mentioned by the applicant must be relevant and noteworthy. Also, the amount and quality of vocational training, internship and apprenticeship is an additional point to be mentioned that conveys the skill level of the employee. While mentioning these it is a good idea to make them employer-centric i.e. describe what these skills helped the employer accomplish. Achievements and awards earned during the course of one's educational or professional career are an integral part of any resume to add strength and show one's mettle. Besides these, any extra-curricular activities that display qualities associated with better performance must be mentioned. While mentioning any information, be it educational or professional, care should be taken to ensure the accuracy of the information as well as having the requisite documentation to back it up. Candidates should refrain from writing anything in their resume that is not relevant or untrue. A reference from senior personnel and eminent personalities also adds value to a resume. Any other information that highlights qualities while maintaining a professional demeanour should be mentioned. The use of action words is important. Another effective tool is the use of power verbs that match the position being applied for. In this case the use of “customer service oriented” words will strengthen the image of the applicant. Highlighting key points that are important is also very effective. A sample resume is as follows:
243, Wodehouse Street
Middletown, NY 2345,
To work in the position of a Customer Service Manager.
10 years of experience in customer service.
Skilled in verbal and written communication
Can effectively handle a highly stressful environment
Highly proficient in the use of Office 2000.
Employment History :
CitiGroup, Santa Cruz, 1994 - 1998
Customer Service Representative
Supported customer needs by conveying instructions to resolve any issues
Reviewed and issued audits on account information and processes.
Played a key role in the creation and development of the banks customer relationship management system.
Yankovich Science Institute, Michigan
BA, Business Administration and Computer Science